1. Introduction
These Terms & Conditions (“Terms”) govern the use of the GetLeads website and the provision of lead generation services by GetLeads (“GetLeads”, “we”, “us” or “our”) to trades, construction, home improvement and other service-based businesses (“you”, “your” or the “Client”). By submitting an enquiry, accepting a proposal, or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or engage our services.
2. Our Services
GetLeads provides lead generation services designed to help Clients generate exclusive enquiries. This includes a GetLeads Intelligence Scan, campaign build and launch, ongoing campaign management, and, depending on package, additional features such as a dedicated landing page, campaign domain and smart budget allocation.
Before recommending a package, we assess the Client’s business, local market and opportunities. Recommendations reflect our professional judgement based on the information provided and are not guarantees of a specific outcome.
3. Enquiry & Onboarding Process
- The Client submits an enquiry via the website form, phone or WhatsApp.
- GetLeads completes an Intelligence Scan to assess the Client’s business, services and local market.
- GetLeads recommends either the Essential or Pro package based on this assessment.
- Subject to the Client’s agreement, GetLeads builds and launches the campaign.
4. Packages & Fees
GetLeads currently offers two packages, summarised below. Full, up-to-date pricing is confirmed with each Client before a campaign is launched and may vary based on the Client’s requirements.
GetLeads Essential | £249 per month, plus a one-off £200 build & launch fee. Recommended advertising budget of £500–£1,000 per month, paid directly to the advertising platform. |
GetLeads Pro | £549 per month, plus a one-off £300 build & launch fee. Recommended advertising budget of £1,000+ per month, paid directly to the advertising platform(s). |
The recommended advertising budget is paid directly to the relevant advertising platform(s) (such as Google Ads or Meta) and is separate from, and in addition to, the monthly GetLeads management fee.
5. Payment Terms
- The one-off build & launch fee is payable before campaign setup begins.
- Monthly management fees are billed in advance on a recurring basis from the agreed start date.
- Advertising budget is paid directly to the advertising platform(s) and is not held or controlled by GetLeads.
- Late or failed payments may result in a campaign being paused until payment is received.
6. Contract Term & Cancellation
GetLeads services are provided on a simple rolling monthly agreement. There are no long-term contracts and no fixed minimum term beyond the current billing month.
- Either party may cancel the agreement by providing notice in line with the cancellation terms confirmed at sign-up (typically before the next billing date).
- The one-off build & launch fee is non-refundable once campaign build has commenced, as it covers work already carried out.
- Monthly fees already paid for the current billing period are non-refundable, but no further payments will be taken once cancellation takes effect.
7. Exclusive Enquiries
GetLeads provides exclusive enquiries to Clients — leads are not sold or shared with competing businesses within the same campaign. GetLeads does not guarantee a specific number of enquiries, as results depend on factors including location, competition, market demand and the advertising budget allocated by the Client.
8. The LeadSure Guarantee
The LeadSure Guarantee is included with eligible GetLeads Pro campaigns. If a qualifying campaign does not generate qualified enquiries during its first month, GetLeads will continue managing the campaign free of charge until it does, subject to the eligibility criteria explained to the Client before launch.
The LeadSure Guarantee does not entitle the Client to a cash refund, applies only to the monthly management fee (not advertising spend), and may be affected by factors outside GetLeads’ control, such as the Client’s responsiveness to enquiries or changes to their service area or offering.
9. Smart Budget Allocation (Pro)
For Pro campaigns, GetLeads continually reviews performance and may reallocate advertising budget across platforms to focus spend on the best-performing channels. This is carried out at GetLeads’ professional discretion to help reduce wasted spend and is not guaranteed to improve results in every case.
10. Client Obligations
To help GetLeads deliver an effective campaign, the Client agrees to:
- Provide accurate and up-to-date information about their business, services and coverage areas.
- Respond to enquiries in a timely manner.
- Maintain the ability to fulfil the work generated through the campaign.
- Not use enquiries or leads for any unlawful, misleading or fraudulent purpose.
- Comply with all applicable laws and industry regulations relevant to their trade.
11. Third-Party Advertising Platforms
Campaigns may run on third-party advertising platforms (such as Google Ads, Meta or other recommended platforms). These platforms have their own terms, policies and approval processes, which are outside GetLeads’ control. GetLeads is not responsible for outages, policy changes, account suspensions or performance issues caused directly by a third-party platform.
12. Intellectual Property
Any landing pages, campaign assets, copy or creative material produced by GetLeads as part of a package remain the intellectual property of GetLeads unless otherwise agreed in writing. Clients are granted a licence to use these assets for the purposes of their GetLeads campaign for the duration of their agreement.
13. Limitation of Liability
GetLeads provides its services with reasonable skill and care but does not guarantee specific enquiry volumes, conversion rates or business outcomes. To the fullest extent permitted by law, GetLeads’ total liability arising from or in connection with these Terms is limited to the fees paid by the Client in the three (3) months preceding the event giving rise to the claim. GetLeads is not liable for indirect, consequential or lost-profit losses.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
14. Data Protection
GetLeads processes personal information, including enquiry and lead data, in accordance with our Privacy Policy and applicable UK data protection law, including UK GDPR and the Data Protection Act 2018. By using our services, the Client also agrees to handle any lead data received through GetLeads responsibly and in compliance with applicable data protection law.
15. Termination
In addition to routine cancellation under Section 6, GetLeads may suspend or terminate a campaign immediately where the Client breaches these Terms, fails to make payment, provides false information, or uses GetLeads’ services for an unlawful purpose.
16. Changes To These Terms
We may update these Terms from time to time to reflect changes to our services or legal requirements. The “Effective Date” at the top of this page shows when it was last updated. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the use of GetLeads’ services will be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: info@getleadsuk.co.uk
- Tel: 020 4615 5779
- WhatsApp: +447460073827
- Location: United Kingdom